Pre-Sales Questions

How soon will my account be set up and ready to use?
Is my access 24 hours a day?
Can RKLhost register domain names for me?
Does RKLhost allow adult, warez or other illicit sites or content?
What are your Network Connections?
What is your server environment?
Where are your servers located?
Does RKLhost offer a money-back guarantee?
Where is RKLhost located?
Can I get unlimited bandwidth?

How soon will my account be set up and ready to use?
Your account will be setup within 30 minutes or less in most cases. You will receive an email with your account information, IP address, user name and password. You can then start uploading your site.

Is my access 24 hours a day?
Yes. You will have access to your account 24 hours a day.

Can RKLhost register domain names for me?
No. We will be happy to asist you with the process (it is really quite easy).

We are continually evaluating our services. We may add this ability in the future.

Does RKLhost allow adult, warez or other illicit sites or content?
No. Please see our terms and conditions page for permissible and unpermissable content.

What are your Network Connections?
Our network consists of redundant DS-3 network connections to provide a high-availability platform for all business needs.

What is your server environment?
Our servers are Intel Pentium IIIs with high-speed SCSI or IDE drives. Please refer to the individual specifications for the dedicated server packages for more information. The operating system is Red Hat Linux running Apache Web Server. This is a fairly typical web server setup.

Where are your servers located?
RKLhost's servers are located in a Network Operations Center (NOC) in Colorado. There they are monitored 24x7x365, in a data center environment that provides security, backup power, and direct access to the internet backbones.

Does RKLhost offer a money-back guarantee?
Our Virtual Hosting packages include a 30 day money back guarantee.

Where is RKLhost located?
RKLhost is headquartered in Pleasant Hill, CA. Pleasant Hill is in the San Francisco metropolitan area.

Can I get unlimited bandwidth?
No. We do not offer packages with unlimited bandwidth primarily because there is no such thing. Any one that promises that is not telling the truth. Somewhere in their terms and conditions are probably some words referring to "excessive use of resources", and in effect these place some arbitrary limit on your bandwidth. We set limits to both protect you and to provide you with a reliable service.