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Common E-Mail Problems |
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Can't send mail
Your default root email account
Problems resolving your mailhost
Any Username And Password Error
Can't
send mail:
Our SMTP servers are configured as secure relays. This means that you cannot
simply reference "mail.yourdomain.com" as an Outgoing mailserver
unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com'
before you try to send. This is a mandatory setting to prevent spammers from
using our mailservers as havens for unsolicited email. If you are getting a "relaying
prohibited" or "disconnected by administrator" error, it means
that you haven't logged into the pop3 server at your domain before you tried
to send through the smtp server at your domain. To log in, you need to check
for mail first.
In addition to this, you might not be able to send regardless
of if you check mail successfully. Some ISPs have it set so that
their users cannot use an outbound SMTP server to relay messages.
If you are still experiencing problems sending through your domain,
and are certain that you have logged in via pop3 to an account
at your domain, you might want to contact your local ISP to see
if they do allow their users to use outbound smtp servers.
Your default
root email account:
Every account starts out with a default "catch-all" account for its
domain. This email box will grab all mail heading to ANYNAME@yourdomain.com.
The login for this box is simply the same main account login you received after
signing up. Thus, if your root account is "test@homepage.net" (login
of "homepage" - first 8 letters of your domain), there is no need
to request an alias to your root account, because all names under your domain
already are filtered into this account.
Problems
resolving your mailhost
If you find that you can't get "mail.yourdomain.com" to resolve as
a valid SMTP or POP3 server, please be sure that your domain is registered
to our nameservers. Also, try clearing out your cache and cookies and then
restarting your computer. in some cases your registration was not completed
by the registrar.
Any Username
And Password Error:
The main cause for this is trying to access the e-mail account with the wrong
user / password. If this is NOT your primary e-mail account remember to use
the full email address (user@domain.com) as your user name for logging in.
If all else fails, simply remove, and then recreate the account with your mail
control panel.
If none of this helps, then most likely the pop3 box in question
has a received a corrupted message. Contact support and tell them
to clear that box out. Usually this results in most or all of that
particular mailbox's contents being erased. |